Customer Service

Customer Service

From your initial enquiry regarding products, services or consumables, our customer care team will be with you every step of the way.
When you order Prestige Medical equipment, our Customer Care Team will liaise with you from delivery, installation and commissioning of your new product, to arrange for our service engineers to attend site, provide you with the necessary paperwork to ensure compliance whatever your industry.  During your customer journey with Prestige Medical, you can be assured of an ongoing relationship that you can rely on.  Providing you with regular updates on our new products and the consumable products that you will need to ensure your Prestige Medical equipment gives optimum performance year on year.

You can rely on the Customer Care Team to assist you with your enquiry and we will never needlessly pass your call around as our team are

  • Technically trained to assist customers over the phone where possible to reduce downtime from an engineer visit.
  • Fully trained in all of our products, consumables and sectors, so that you can be assured of receiving the correct advice relevant to the industry you are working in.
  • Have access to the product information, the service documentation and your full history with Prestige Medical, so that we can understand you and your practice and provide you with the correct support.

The team are dedicated to putting your needs first and by providing you with a proactive approach to each and every call, making your journey with Prestige Medical seamless.

Lifecycle Support

At Prestige Medical, we are with you on your sterilization journey from the moment you make your purchase of any of our products. From autoclaves through to washer disinfectors and our water treatment systems, we are here to help. Providing you the options your practice needs with extended warranties, service cover to your industry standards and advice whenever you need it from our Customer Care Team and our Service Engineers.

National & International Distributors

Prestige Medical is proud to have excellent distribution partners both in the UK and across the world. We provide our distribution partners with the relevant training and support they need to assist the end user in making the right decision when it comes to a total decontamination solution.

Our Associations

Charities We Support